Dear All,
This is an update on a recent issue that affected some card payment attempts made through ParentPay.
A temporary issue with a third‑party payment provider occurred today between 07:29 and 11:00 on 5 February 2026. During this time, some card transactions did not fully process. As a result, any payments attempted within this window may appear as “pending” on bank accounts.
Please be assured:
– The “pending” amount is a temporary bank authorisation.
– This will be automatically removed by the bank, typically within10 working days.
– No action is required by schools or payers for this to be cleared.
– If a payment still needs to be made, it can now be completed as normal, as the issue has been fully resolved.
We understand this may cause concern and we appreciate your patience while this was investigated and whilst the banks work to resolve
If you have any questions or require further assistance, please contact the ParentPay Support Team.
Kind regards,
ParentPay Group Support Team